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Terms and conditions
SC 2 Wheels Kustom Shop SRL is a Romanian company registered in Romania, and www.enduroexpert.com is also established in relation to the legal provisions provided for by Romanian legislation, both subject to consumer protection laws.
We do everything possible for you, as a customer, to benefit from the best treatment. Our terms and conditions will not affect statutory rights.
Use, including visiting and purchasing products from the www.enduroexpert.com website, implies acceptance of the terms and conditions detailed below.
SC 2 Wheels Kustom Shop SRL as the owner of the website www.enduroexpert.com, reserves the right to order any changes to it, or any other changes that could affect the site, without any notification being required prior notice to users in this regard, not being able to be responsible for any material errors that may appear on the site for any reason, including changes, settings, upgrades, etc.
Our identification data is:
Beneficiary: SC 2 Wheels Kustom Shop SRL,
Headquarters: Str. Vasile Alecsandri, No. 5, 430301, Baia Mare, Maramureș
Work point: Str. Main, No. 260, 517661 Capalna Village, Com. Sasciori, Jud. white
CUI: RO22514398; J24/1809/2007
IBAN: RO15 RZBR 0000 0600 0969 1781 open at Raiffeisen Bank
Conclusion of the sales contract and data privacy
According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of private life in the electronic communications sector, www.enduroexpert.com and SC 2 Wheels Kustom Shop SRL have the obligation to manage in safe conditions and only for the specified purposes, the personal data that we you provide them about yourself, a member of your family or another person, and undertakes not to transmit the personal data of the website users to third parties, to use them only for the purpose of establishing contact with its customers, as well as for the purpose of informing them on aspects related to the operation of the website, the company's offer and policy; www.enduroexpert.com and SC 2 Wheels Kustom Shop SRL do not encourage SPAM, do not provide your contact details to third parties (individuals or legal entities), do not sell, offer, exchange email addresses obtained through through this site, does not disclose your e-mail address to other people who access the pages of this site, without your explicit consent.
In order to place a firm order through the online store www.enduroexpert.com, registration is required by creating a user account. Creating a user account involves entering the requested contact data and a password required for authentication. Password ensures the confidentiality and security of the data in our database. You are responsible for keeping your password safe as a member of this site, and any activity conducted under your username is entirely your responsibility. You must notify us immediately of any loss of password or sign of unauthorized activity under your username.
Receipt of the order made through the user account will be confirmed by www.enduroexpert.com at the email address communicated when the user account was created. The order will be processed by www.enduroexpert.com during working hours, at the time of their receipt, the customer being subsequently informed about: the availability of the ordered products, their value, the delivery costs, the method of payment and the total value of the order. The customer has the obligation to check the correctness of the data in the confirmation communication and to announce any omissions or errors.
In the situation where original products are ordered (Honda, Yamaha, Suzuki, Kawasaki, Polaris, Can Am, etc.) regardless of their value, we reserve the right to request an advance of at least 50% of the value of the order.
The non-fulfillment of the obligations assumed by the parties, respectively www.enduroexpert.com and the user, is assessed against this moment, which represents the moment of concluding the sale-purchase agreement between the parties.
Attention: in its absence, any non-execution of the contract due to the client's fault, by not honoring the order made, attracts, in addition to legal sanctions, the advance payment of the price of the products, in case of a future order.
Product Responsibilities
The availability of a product in the online store's actual stock will always be confirmed to the customer during business hours, under the conditions previously described. www.enduroexpert.com does not assume responsibility in the case of complete non-correlation with the actual stock of a product, at the time of placing the order. SC 2 Wheels Kustom Shop SRL through www.enduroexpert.com makes permanent efforts to keep the information on this site accurate. Rarely, they may contain point inaccuracies: some specifications or prices may be changed by the manufacturer without notice or may contain operating errors. Also, the images that are presented on the website are informative, the products actually delivered may differ from them in terms of color, appearance, shape, accessories, etc. The maximum value of the obligations of www.enduroexpert.com and SC 2 Wheels Kustom Shop SRL towards any customer in case of non-delivery or improper delivery of the purchased products is the amount collected by www.enduroexpert.com and SC 2 Wheels Kustom Shop SRL from the customer respectively. In case the prices or other details related to the products were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, www.enduroexpert.com and SC 2 Wheels Kustom Shop SRL reserve the right to cancel the delivery of the product respectively and to notify the customer as soon as possible about the error, if the delivery has not yet been made. www.enduroexpert.com and SC 2 Wheels Kustom Shop SRL cannot be held responsible in the event of any inconsistencies or deficiencies regarding the products, their quality or any other aspects regarding these products. Any complaint will be brought to the attention of www.enduroexpert.com and SC 2 Wheels Kustom Shop SRL within a maximum of 24 hours from the receipt of the products, after which it will be forwarded to the supplier of the respective products, for resolution, otherwise it will be considered that the good is at the customer's discretion.
Limitations of Liability
www.enduroexpert.com and SC 2 Wheels Kustom Shop SRL will not be held responsible or guarantee expressly or implicitly, in any way, for the operation of the site, the information or content of the site, the materials or the products on the site. We disclaim liability for any situation that may arise due to software errors or technical failures occurring on the server.
Pricing policy
Prețurile produselor sunt cele afișate pentru fiecare produs în parte. Prețurile sunt cele de la dată comandarii produselor, indiferent de eventualele modificări ulterioare ale prețurilor, exceptând erorile de sistem. Prețurile afișate pe site includ TVA. www.enduroexpert.com poate desfășura orice campanie promoțională referitoare la produsele afișate pe site, în condiții stabilite în întregime de către S.C. 2 Wheels Kustom Shop S.R.L.
Transport and delivery of products
Deliveries will only be made to the address(es) mentioned in the orders placed, from Monday to Friday, excluding public holidays. Shipping is FREE for orders over 500 lei. For orders whose value is less than or equal to 500 lei, the transport has a fixed value in the amount of 25 lei, regardless of the size of the package, throughout Romania. The shipping fee will appear on the invoice together with the rest of the products ordered, the buyer paying nothing more to the courier apart from the value of the confirmed order.
Delivery is made by fast courier "Fan Courier" or "GLS" and in most cases, the order will arrive two days after the telephone order confirmation, for products in stock. SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com do not assume any responsibility for courier delivery delays regardless of their reason, including the following: addresses or contact details given wrongly in the order, the courier cannot find anyone at the mentioned address and fails to contact the recipient, Fan Courier or GLS system errors, exceptional situations such as snowy/flooded/blocked roads, accidents involving the transport vehicle, etc.
To optimize deliveries and avoid mistakes on the part of the carrier, it is recommended that the buyer always mention the POSTAL CODE in the orders placed. SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com do not assume responsibility for possible damages suffered by the customer due to exceeding or changing the delivery term of the products, regardless of our fault.
The order operators do their best to ensure that the products are properly packed, so that under normal transport conditions they arrive flawlessly at their destination. However, situations may arise where the package is damaged during transport. SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com do not assume responsibility for products hit/scratched/damaged during transport, do not compensate or exchange such products in the event that they were not reported to the courier at the time of receiving the goods.
The products are delivered within the limit of the available stock. SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com cannot guarantee the availability in stock of all the products presented. The offer of the displayed products is valid within the limit of the available stock. www.enduroexpert.com reserves the right to postpone delivery times, in the event that the product or products ordered are not available in stock at the time of receiving the order or in any other situations that may arise. Customers will be informed and consulted on whether to maintain or cancel the order.
Return of products
The buyer has the right to return the purchased products within 14 days of receiving them, according to the provisions of GEO 34/2014. The buyer can cancel the products purchased from our online store www.enduroexpert.com, within 14 calendar days of their purchase.
Products ordered through special, external orders or original products for which an advance was requested and which were brought at the customer's request cannot be returned. For products ordered with an advance payment, which the customer abandons for various reasons, the seller can retain up to 100% of the advance payment made by the customer.
Not accepted for return:
• products on which unauthorized interventions have been carried out, those showing signs of wear, scratches, chips, shocks, mechanical / electrical shocks, products missing accessories or products without warranty certificates.
• electrical/electronic products that show signs of assembly and that are not accompanied by a certificate from an authorized service as having a manufacturing problem or not conforming to the original. By mounting traces we mean any visible trace left on a new part and which comes either from the electrical connections made between the part and the vehicle's electrical installation, or from fixing the part with subs or other fasteners, on the chassis or body of the vehicle, after which they have visible traces left.
• products whose identification labels are damaged or missing.
• the product packaging is damaged or missing.
• products without original accessories and components.
We reserve the right to accept the return of parts in one of the situations listed above, by charging a return/penalty fee, the amount of which will be communicated after the assessment of the damages caused. We also reserve the right to refuse to accept the return in the event of proven abuses according to GEO 34/2014 Art 14 (3).
The return costs will be fully borne by the buyer, and the reimbursement of the value of the product accepted for return will be made within 14 calendar days at the latest from the acceptance of the return, by bank transfer.
Deterioration of the products during transport as a result of improper packaging, leads to the refusal of receipt of the package and implicitly the refusal of the return.
If several products of the same kind have been purchased, only one unsealed product can be returned, the rest of the quantity is accepted only if the products are sealed.
How do you return sold products?
Canceling the purchase will involve returning the product within the specified period, with all accessories and together with the undamaged packaging.
• Step 1: Contact the sales department at one of the phone numbers: 0742418097 or 0770668405 and announce your intention to return one or more products.
• Step 2: Send the product to the address SC 2 Wheels Kustom Shop SRL, Str. Vasile Alecsandri, No. 5, Baia Mare, Maramureș. The products will only be returned by fast courier services that deliver to the address, without opting for the refund service.
The money will be returned after the inspection of the products, in a bank account provided by the customer. To make the bank transfer, you must specify the IBAN account number, the owner's name and the CNP.
Refund of money
After the products have been accepted for return, the refund of the value of the product accepted for return will be made within 14 calendar days at most, by bank transfer.
Replacement or refund
Depending on the buyer's option, the money from the cancellation of the returned products can be used to pay for another new product or can be returned within a maximum of 14 calendar days, by bank transfer, by SC 2Wheels Kustom Shop SRL, to the account indicated by the customer .
Go shopping!
Conditions and methods of payment
Payment can be made upon delivery via the cash on delivery system (maximum 7000 lei for individuals and maximum 5000 lei for legal entities), payment in advance by transfer to the SC 2 Wheels Kustom Shop SRL account (IBAN: RO15 RZBR 0000 0600 0969 1781 opened at Raiffeisen Bank) on the basis of a sales invoice or a proforma invoice, or directly in the store (cash or card). No additional transaction fees are charged. Regardless of the currency you have in your account, transactions are made in lei, at the exchange rate of your bank.
Access to the information contained on the site
www.enduroexpert.com guarantees the user limited access, in personal interest, to this site and does not grant him the right to download/ modify/ reproduce/ copy the site in whole or in part or to exploit the site in any other way, in commercial purposes or contrary to the interests of www.enduroexpert.com, without its written consent.
Any attempt to access the personal data of another user, to modify the content of the www.enduroexpert.com site or to affect the performance of the server on which the www.enduroexpert.com site runs, will be considered an attempt to defraud the www.enduroexpert.com systems .enduroexpert.com and will cause us to request the initiation of criminal investigation against the one or those who attempted this fact.
Electronic communications
By accessing the website www.enduroexpert.com, using, visiting, buying products or sending e-mails addressed to www.enduroexpert.com, the communication is carried out electronically, thus considering that the user consents to receiving notifications from at www.enduroexpert.com electronically, including communications by e-mail or by announcements on the website only in the case of subscribing to the Newsletter.
SC 2 Wheels Kustom Shop SRL through www.enduroexpert.com distributes commercial communications to its users in the form of a newsletter. Subscribing and unsubscribing to the newsletter distributed by www.enduroexpert.com is free and voluntary. The messages sent are not unsolicited and you can unsubscribe by email at any time.
Subscribers of the enduroexpert.com newsletter can resend these commercial communications to other people, at their own risk, and under the conditions that they have not modified either the structure or the content of the respective messages. The persons to whom these commercial messages initiated by www.enduroexpert.com were forwarded are considered to have been informed in advance by the subscribers about the provisions of this document. In this context, SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com cannot be held responsible in any way for the actions of its subscribers. SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com reserve the right to restrict the access of any subscriber to the Newsletter without prior notification of this intention, if SC 2 Wheels Kustom Shop SRL or www.enduroexpert.com has any reason to believe that the respective subscriber does not comply with the provisions of this document.
Copyright
The entire content of www.enduroexpert.com, including the site design, texts, images, graphics, programs, web graphics or any other data, is the property of 2 Wheels Kustom Shop SRL. and/or its associates/partners/suppliers and is protected under the Copyright Act and intellectual and industrial property rights laws. Their use without the written consent of SC 2 Wheels Kustom Shop SRL is punishable according to the laws in force.
Links to other (third-party) sites
The website www.enduroexpert.com contains some links to other websites. These links are provided for user assistance. These links are independent of the www.enduroexpert.com website, and SC 2 Wheels Kustom Shop SRL or www.enduroexpert.com cannot control the content of such websites. The information presented by these links does not necessarily represent the point of view of SC 2 Wheels Kustom Shop SRL. SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com disclaim responsibility/responsibility for the content of such websites and will not be held responsible for any damage of any kind suffered by the users of such websites. Whether or not you visit these sites or consider the information found there is at your discretion. The web and mailing services are developed by specialized partner companies, and that company cannot be held responsible for any inconvenience of an IT nature, such as viruses present on the website or in emails, software malfunctions, hacking, etc.
Disputes
Any conflict arising between SC 2 Wheels Kustom Shop SRL through www.enduroexpert.com and customers is tried to be resolved amicably by understanding between the two parties. If this is not possible, the Romanian legal provisions in this field will be applied, and the resolution of conflicts is the competence of the Romanian courts. SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com are not held responsible in cases of force majeure. However, SC 2 Wheels Kustom Shop SRL will make all reasonable commercial efforts to minimize the inconvenience caused by such incidents.
Final provisions
If any of the above clauses is found to be void or invalid for any reason, this clause will not affect the validity of the other clauses. With the purchase and launch of the order, the customer accepts without objection the conditions and terms of use, their value being the same as a valid concluded contract.
SC 2 Wheels Kustom Shop SRL reserves the right to make any changes to these provisions, as well as any changes to the www.enduroexpert.com site, its structure or any other changes that could affect the site, without being any prior notice to users is required in this regard.
SC 2 Wheels Kustom Shop SRL and www.enduroexpert.com do not assume responsibility for any kind of accident, damage or other harm resulting from the possession or use of any of the products it has shipped, for any reason. The buyer and/or user will agree when purchasing any product from SC 2 Wheels Kustom Shop SRL through www.enduroexpert.com that they will not blame any of the employees, representatives or assets of SC 2 Wheels Kustom Shop SRL The buyer and/or user will shall assume full responsibility for obtaining and using the necessary protective equipment in accordance with the manufacturer's recommendations. In addition, the purchaser/user will accept that motorcycling, however practiced, is a dangerous activity in its own right, which can result in serious injury, even death, and agrees to acquire training and supervision, as well as all materials safety, necessary to practice these activities.